Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room! The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.
Beautiful facility. I would have preferred that the two beds be queen size instead of standard. I am used to having a little more room to sleep in.
The hotel is amazing beautiful clean and love the private garden. The location was great right across the street from the mall.
I literally just slept there during a very busy two day event, so I don't have much to base service on. It was very clean, professional looking. The staff were very friendly. The parking garage was a bit tight and difficult to get out of when others were trying to get in. I suspect it was constructed long before mammoth SUV roamed the world.
About 10-15 minutes from every activity and shopping areas in Atlanta. Fairly close to a Walmart and Target. Service was fine, average. Very OLD fixtures in the bathroom. Had trouble stopping the tub to bathe. Toilet took awhile to flush. Charged me $40 extra as a "deposit" and had no knowledge of this. Parking was tight in a underground garage. Fairly old hotel.
Beautiful layout, waterfalls in lobby. Expansive grounds and trails.
bed was excellent, very cozy, i liked the fact that it was right across the street from perimeter mall. The inside and outside garden was very beautiful. They also had a Starbucks! 12:00 check out time. No complimentary breakfast, air condition could have gotten a little colder, bathroom tub could have been cleaner…i saw a few strands of hair.
ease of check-in. Friendly staff. Overall stay was great
Beautiful views We could not check in early. Our group arrived at approx 10:30 am; we did not check in until after 2:00 pm No complimentary coffee.
The rooms are extravagant - especially for the rates!!! I would like to have had complimentary breakfast available. More importantly I don't understand why a 5star hotel didn't have at least one microwave available for client usage!!!
The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby. We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.