Decoración moderna. Personal amable. El desayuno es excelente. Internet no funcionaba en absoluto desde mi habitación
El personal era agradable y simpático. Solo nos alojamos una noche para llegar a mi vuelo muy temprano a la mañana siguiente. Habitación muy cómoda y muy limpia.
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
The restaurant Courteous staff Nice rooms Hated leaving
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
The bottom sheet kept coming off the mattress, which had no pad or cover, the pillows were thick hard squares that were completely uncomfortable, and the air conditioner was really loud.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
The shuttle service was great. I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
Room are up to date and clean
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport. Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
Loved the staff and their attentiveness. Surprised they charge for wifi, breakfast, and all that jazz.
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming! Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
Our room smelled like animal pee. It was a "pet room" and it was obvious. I paid $10 extra so I could stay in a room that smelled like a dirty animal pound.
Every staff person was a pleasure to talk with. Super breakfast. Loved the green chili stew. Lots of amenities and the TV clarity was a treat.
Very helpful staff; clean; convenient N/A
location near airport and Waffle House, clean room, comfortable temperature and bed. neighbors were noisy until late on a Saturday night
Close to the airport, free shuttle to airport as well as to the rail runner downtown. Friendly staff. Old rooms and facilities. Definitely a budget hotel.
I didn't like to be charged twice for the deposit. I got my money back the next day but it would have been nice to have that to do some shopping.
Van drivers and location and nice new cozy bed linen were all appreciated greatly. Sopping wet carpet discovered in stocking feet, filthy at that, toilet that didn't flush because the flapper valve was so old it was disintegrating, unmade roll-away bed left in room that I had to remove, raggedy bathroom linens, faucet that would not shut off--seals so bad I couldn't even get it down to a trickle--steady stream, entry door not square--I had to lean into it with my shoulder to get it open. This list is from the 2 rooms I tried. This place is in need of THOROUGH AND COMPLETE renovation, not just dressed-up bed linens and a couple pieces of new furniture.
Staff very nice Stained bedding, dirty floors
Old, outdated, floors weren't clean (cereal on floor behind bed), beds were clean enough, but holes in blankets. AC worked well and it was quiet and close to airport for quick commute out in the morning. Breakfast was okay.
Airport shuttle runs from 4:30 am to 11:00 pm so we did not need to arrange for a cab. They allow on-site Stay and Park and Fly for a small fee, which was waived this time since it is a new policy and we didn't know. Thanks, Ramada!. Helpful friendly staff. French roast coffee, recommended by the clerk, was delicious at 4:20 am waiting for the shuttle. Quiet and clean room. We have stayed here often and can see improvement and upgrades since it is under new ownership. We look forward to our next stay. My husband ran out of hot water while showering around 9 am on the second morning; luckily I showered before him and it was fine..
I've stayed in my share of $60/night airport hotels, and this is one of the best. Clean, well-appointed, safe neighborhood, plenty of food options nearby.
I liked that the hotel was close to the airport. We stayed there because we had an early flight. The refrigerator was making a loud noise. I had to get up in the middle of the night to unplug it because the noise was keeping me awake.
Cama muy cómoda. La habitación estaba limpia. Gran ganga! La habitación olía un poco a humo. Nada un poco de perfume no podía arreglar.
Magnífico desayuno, personal servicial. En los pasillos la alfombra olía a viejo y el olor era cubierto con demasiado perfume.
Cerca del aeropuerto El desayuno tenía retraso.
It was clean and comfortable! When I checked in to the hotel they didn't know about the text alert kayak sent to ask when I would like to check in. Because they didn't have my room ready. But kayak said they did. So there's no communication between the staff at hotel and kayak. So that was confusing to them and me.
Close to zoo, less than 3 miles. Close to University Road where all the good food is. Really it's exactly where you want to be. Pillow was a little softer than I like, but I still slept great.
Breakfast was good, clean room, friendly staff. Nothing
Nice room layout and kitchen. free breakfast was a plus; facilities (pool, basketball court) were nice. Service was not great; disappointed in knowledge of the front desk (we had a hold placed on 3 cards instead of 1); breakfast food was not replenished quickly--but it was free after all.
Nice, clean, friendly Pool was closed
Very clean The pool seemed dirty
The hotel & amenitites were awesome. The staff gave us plenty of space. The only time this slightly annoyed me was during the morning breakfast. Although someone was constantly coming to check what was low, they were not right there if you had a question or needed something. I would have to wait until they made their next routine check. Let me emphasize that was the only slightly negative thing - the buffet selection was great & well maintained, and the rooms were gorgeous, clean and extremely comfortable.
Great price on the room. Friendly staff. No luggage carts available. (staff said they were out)
Roomy, great room layout, very comfortable bed. The heat/air conditioning was not working at all. We called down to the front desk and they sent a maintenance man up who reset the system a couple of times - and it STILL did not work. They offered to move us to another room, but we had fully unpacked.
We definitely enjoyed our stay and will be back. The staff was very friendly, very helpful if we needed anything. Rooms are very comfortable, trendy and clean. The amenities were excellent and certainly make for a comfortable stay no matter how long the stay. Breakfast was delicious every morning. The fitness center, pool and basketball court were a hit with our family. Excellent location! Book with confidence!
The free buffet breakfast is very good. The cleaning maid was grumpy and unpleasant when asked to come back in an hour. And of the 4 nights we stayed there, she only made up the sofa bed the first day.
Convenience to interstate Old furnishings Many minor problems Poor housekeeping services
Very comfortable atmosphere but still luxurious. Really loved all the free food on offer as well, with the hungry kids!
Everything was great. The room was really nice and comfortable. The only problem was the side door by parking was not working and we had to walk around to the front door in the rain.
In a party of 4 people we visited your hotel on two occasions, first was 10th-11th Sept.and again on 25th-26th Sept. for overnight stays, we recommended Homewood Suites to our friends having previous experience of your hotels in past years on visits to the USA . You have maintained your high standards, cleanliness and decor. in general, our friends were impressed. Simplicity of check in & out. its location and comfort Only issues were, its a bit costly, for the overnight stay with breakfast!!. I had to empty trash bin from under sink, must have been overlooked by cleaning staff, not a complaint, just making you aware!! and the key cards are a security concern regards where they may end up after you return them to front desk, they have personal info. on them and I think the guests should be advised to retain these and destroy them as necessary.
The hotel would not refund my money after I spent a grueling day waiting in Sacramento then LA trying to get to NM for the holidays. I bought the hotel for the night so my family would not have to drive two hours to pick me up at 2am. When the flight was cancelled at 1:30am I called the hotel and they said to bad they would not refund me and that they were very sorry my flight was cancelled. It was a horribly long exhausting day - ending with an open room that was paid for and never slept in - I will never sleep at homewood or tell a friend to sleep there.
The last night we stayed there the people in the room above were extremely loud and running around all night as well as the room next door had a baby crying several times. It was very hard to get rest that night
Convenient, clean, quiet,very nice for travelers to rest! Was somewhat complicated driving into property
Brand new hotel; excellent breakfast; price was incredible Like a hotel from the future
This guest did not leave comments about this hotel.
They gave our room away so we had to change hotels. This was after I had called and confirmed the reservation and advised they we would be arriving late.
How new it was and location. The hot tub was not hot.
cleanlines Free breakfast was pretty good with lots of variety. Sausage was of the turkey variety and I didn't care for taste. Good fruit,potatoes and great waffles also and cereal for kids. So, for being free, it was good.
The hotel was very clean and it was quiet no complaints
The staff was excellent---friendly and helpful pool was small compared to the picture on the internet
The staff was very helpful and made us feel like welcomed guests. We came in on Christmas night and they had done some research on open places to eat, with printed maps.
My room was great. Roomy and comfortable. Also very clean. The beds were super comfortable as well. The lobby trash was always full. Didn't seem like it was emptied enough. Also the elevators did not have any air conditioning and although it was a short trip from the first floor to the second they were hot and muggy and smelled a bit. pool was dirty too
This guest did not leave comments about this hotel.
The room was extremely large and well cared for. There was a nice small kitchen fir those staying longer than a few nights. The morning breakfast was amazing, a little bit of everything, even for kids
The staff was friendly and able to provide items requested for elder parents needs. The checkin and checkout was efficient and without drama. The hot breakfast only provided boiled eggs as protein. The side items were satisfactory.
Very convenient to ABQ Airport, with shuttle to and from, and my car stays free!
Great stay overall friendly staff great reception room was great price was good overall impression was great I'd recommend for others to stay the night law enforcement friendly is what made my stay better for mygirlfriend and I.
I liked how the room was set up and the bed was very comfortable. Cleanliness was very good. The reason I stayed here was because it was close to the airport and I could take the shuttle over. Unfortunately, they need to work on the system of which they use to secure shuttle times. I frantically woke up to try and catch an earlier flight and waited with two gentleman that had ordered a 5AM shuttle for flights at 6AM. From what I got out of the stories was that they shuttle was ordered, but no one told the driver and the front desk had to run to the sister chain and get a alternate driver, whom told us she had no idea one was ordered. When the front desk gentleman returned he had told us that the driver needed gas... not too sure I would trust this chain again until a new system is in place.
The A/C-fan system was really nice and easy to program. Nice warm breakfast.
Being clean. Everything was fine.
Unique experience. Nice breakfast. No, I was disappointed when it became medically necessary to spend 3 nights away from the city that I still could not cancel the reservations with Booking.com. Will read more carefully next time and not use such a service. The motel was happy to refund my money but could not as I had reserved with Booking.com
I enjoyed the comfort of the room as well as the quiet. The breakfast was adequate and the service from the staff was exceptional. You have to go outside to get to the swimming pool/sauna/workout room.
proximity to airport it felt a bit sketchy... the front door was locked at night and they asked for your name in order to be allowed to enter and check in but you can use the elevator to go whatever floor you want without the hotel card key...
It is a nice hotel, comfortable and has good quality breakfast The heating equipment is very noisy
Great staff, clean room and an amazing breakfast that stayed open until 10 am for those late risers!
Staff were friendly and helpful, rooms were nice, good breakfast Small beds and had to go through the outside to get to the indoor pool
The motel was clean, simple, no nonsense. We selected it for its proximity to airport and for its price. It was a very comfortable room to arrive at late at night after a long flight. The breakfast in the morning exceed expectations with its inclusion of biscuits and gravy, as well as waffles, among the standard fare of cereal, toast and yogurt.