La recepción fue muy amable!
Gran concepto híbrido. Un alojamiento exclusivo con servicios limitados, nos sirvió a un precio razonable.
Decoración moderna. Personal amable. El desayuno es excelente. Internet no funcionaba en absoluto desde mi habitación
El personal era agradable y simpático. Solo nos alojamos una noche para llegar a mi vuelo muy temprano a la mañana siguiente. Habitación muy cómoda y muy limpia.
Personal amable, la habitación era fabulosa para el precio. El desayuno era increíble!
Estuve sentado en el vestíbulo mientras buscaban otra habitación No tenían una habitación para mí
Mi habitación huele a marihuana
No congestionado tráfico tranquilo cerca del centro Las habitaciones son más pequeñas de lo habitual
Barrio chungo, me sentí inseguro al salir de la propiedad por la noche. La piscina tenía horas limitadas. internet iba y venía
Acceso al aeropuerto.
Muy limpio, la habitación era bonita. Las comodidades eran perfectas para una noche. El personal era increíble. Clasificación alta para una noche cerca del aeropuerto. No esperes el royal bar... es bastante básico, pero probablemente perfecto por la ubicación y el tráfico.
Habitación son actuales y limpio
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
I arrived at the hotel to find out that in Expedias usual fashion, they didn't actually push the reservation through to the hotel but had charged my card anyway. And I knew the hotel wasn't making it up, because the reservation disappeared from my Expedia app as well. To keep a long story short, the manager at the front desk named Michael got everything taken care of for me and then some. Went above and beyond to make sure I was taken care of and got the room I wanted. Made sure it was away from other booked rooms because he felt bad for the trouble I went through with my reservation and wanted me to be able to relax, and gave me a few other things to make sure I was happy with my stay once everything was fixed. My room was spacious, bed super comfortable, hotel had tons of amenities and wasn't a bad price either. Definitely would stay here again, and I hope I encounter more managers such as Michael in future stays at other hotels. Light in the shower didn't work, I think the lightbulb was just burnt out. I personally thought it was a very trivial issue and didn't find it necessary to complain about it, it was just a slightly darker shower lol.
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
The restaurant Courteous staff Nice rooms Hated leaving
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
The lobby was nice and the view from our room was great! Our room was very won out. There was mildew/mold in the broken and missing caulking of the shower. The showerhead was caked with grime and sprayed all over the place. Our towel bar was missing the bar (the support arms were all that was left and one of those was hanging off the wall and loose). We could hear people running and stomping overhead all night. Their photos online show the basic "hotel breakfast" but this is an additional $12 per person. When we tried to leave we found that due to poor parking lot design we were blocked into our spot. While the hotel staff pretended to figure out who the blocking car belonged to (waited some ten minutes) one of our group managed to extricate our car by driving up onto and over a curb.
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
Staff was so friendly - rooms were fine - homemade waffles & chicken Tomale soup for breakfast !
I didn't like to be charged twice for the deposit. I got my money back the next day but it would have been nice to have that to do some shopping.
I liked that the hotel was close to the airport. We stayed there because we had an early flight. The refrigerator was making a loud noise. I had to get up in the middle of the night to unplug it because the noise was keeping me awake.
Van drivers and location and nice new cozy bed linen were all appreciated greatly. Sopping wet carpet discovered in stocking feet, filthy at that, toilet that didn't flush because the flapper valve was so old it was disintegrating, unmade roll-away bed left in room that I had to remove, raggedy bathroom linens, faucet that would not shut off--seals so bad I couldn't even get it down to a trickle--steady stream, entry door not square--I had to lean into it with my shoulder to get it open. This list is from the 2 rooms I tried. This place is in need of THOROUGH AND COMPLETE renovation, not just dressed-up bed linens and a couple pieces of new furniture.
Old, outdated, floors weren't clean (cereal on floor behind bed), beds were clean enough, but holes in blankets. AC worked well and it was quiet and close to airport for quick commute out in the morning. Breakfast was okay.
Airport shuttle runs from 4:30 am to 11:00 pm so we did not need to arrange for a cab. They allow on-site Stay and Park and Fly for a small fee, which was waived this time since it is a new policy and we didn't know. Thanks, Ramada!. Helpful friendly staff. French roast coffee, recommended by the clerk, was delicious at 4:20 am waiting for the shuttle. Quiet and clean room. We have stayed here often and can see improvement and upgrades since it is under new ownership. We look forward to our next stay. My husband ran out of hot water while showering around 9 am on the second morning; luckily I showered before him and it was fine..
Our room smelled like animal pee. It was a "pet room" and it was obvious. I paid $10 extra so I could stay in a room that smelled like a dirty animal pound.
Close to the airport, free shuttle to airport as well as to the rail runner downtown. Friendly staff. Old rooms and facilities. Definitely a budget hotel.
Very helpful staff; clean; convenient N/A
location near airport and Waffle House, clean room, comfortable temperature and bed. neighbors were noisy until late on a Saturday night
Staff very nice Stained bedding, dirty floors
Every staff person was a pleasure to talk with. Super breakfast. Loved the green chili stew. Lots of amenities and the TV clarity was a treat.
The front desk clerk was friendly, helpful and understanding. I booked my hotel in advance and realized a day too late I could stay with a friend. The policy would not allow me to cancel my reservation. I asked the front desk attendent when I got in at 10 pm if she could allow me a price deduction from the 75 dollars I had to pay and she couldn't because I booked it through this website. I left for the airport at 4 am and was only in the room for a couple hours. I was so disappointed and let down. That's a lot of money for only roughly six hours when I could've stayed with a friend for free. I won't book here or with this company if I do this again.
I enjoyed the comfort of the room as well as the quiet. The breakfast was adequate and the service from the staff was exceptional. You have to go outside to get to the swimming pool/sauna/workout room.
proximity to airport it felt a bit sketchy... the front door was locked at night and they asked for your name in order to be allowed to enter and check in but you can use the elevator to go whatever floor you want without the hotel card key...
Great staff, clean room and an amazing breakfast that stayed open until 10 am for those late risers!
It is a nice hotel, comfortable and has good quality breakfast The heating equipment is very noisy
Being clean. Everything was fine.
Unique experience. Nice breakfast. No, I was disappointed when it became medically necessary to spend 3 nights away from the city that I still could not cancel the reservations with Booking.com. Will read more carefully next time and not use such a service. The motel was happy to refund my money but could not as I had reserved with Booking.com
Staff were friendly and helpful, rooms were nice, good breakfast Small beds and had to go through the outside to get to the indoor pool
The motel was clean, simple, no nonsense. We selected it for its proximity to airport and for its price. It was a very comfortable room to arrive at late at night after a long flight. The breakfast in the morning exceed expectations with its inclusion of biscuits and gravy, as well as waffles, among the standard fare of cereal, toast and yogurt.
The A/C-fan system was really nice and easy to program. Nice warm breakfast.
Magnífico desayuno, personal servicial. En los pasillos la alfombra olía a viejo y el olor era cubierto con demasiado perfume.
Cama muy cómoda. La habitación estaba limpia. Gran ganga! La habitación olía un poco a humo. Nada un poco de perfume no podía arreglar.
Cerca del aeropuerto El desayuno tenía retraso.
Great price on the room. Friendly staff. No luggage carts available. (staff said they were out)
Nice, clean, friendly Pool was closed
Very clean The pool seemed dirty
The free buffet breakfast is very good. The cleaning maid was grumpy and unpleasant when asked to come back in an hour. And of the 4 nights we stayed there, she only made up the sofa bed the first day.
The hotel & amenitites were awesome. The staff gave us plenty of space. The only time this slightly annoyed me was during the morning breakfast. Although someone was constantly coming to check what was low, they were not right there if you had a question or needed something. I would have to wait until they made their next routine check. Let me emphasize that was the only slightly negative thing - the buffet selection was great & well maintained, and the rooms were gorgeous, clean and extremely comfortable.
We definitely enjoyed our stay and will be back. The staff was very friendly, very helpful if we needed anything. Rooms are very comfortable, trendy and clean. The amenities were excellent and certainly make for a comfortable stay no matter how long the stay. Breakfast was delicious every morning. The fitness center, pool and basketball court were a hit with our family. Excellent location! Book with confidence!
Convenience to interstate Old furnishings Many minor problems Poor housekeeping services
check in was at 4:00pm and we were not able to get into our room until about 6:00pm we had food in our car that sat in the hot sun so it put us behind. I called and asked about a heated pool front desk said yes it was heated but it was cold. overall great
Roomy, great room layout, very comfortable bed. The heat/air conditioning was not working at all. We called down to the front desk and they sent a maintenance man up who reset the system a couple of times - and it STILL did not work. They offered to move us to another room, but we had fully unpacked.
I liked the space there was in the room and how updated everything was. Also we didn't hear anyone or any noise from other rooms! Very impressed! No
Nice room layout and kitchen. free breakfast was a plus; facilities (pool, basketball court) were nice. Service was not great; disappointed in knowledge of the front desk (we had a hold placed on 3 cards instead of 1); breakfast food was not replenished quickly--but it was free after all.
In a party of 4 people we visited your hotel on two occasions, first was 10th-11th Sept.and again on 25th-26th Sept. for overnight stays, we recommended Homewood Suites to our friends having previous experience of your hotels in past years on visits to the USA . You have maintained your high standards, cleanliness and decor. in general, our friends were impressed. Simplicity of check in & out. its location and comfort Only issues were, its a bit costly, for the overnight stay with breakfast!!. I had to empty trash bin from under sink, must have been overlooked by cleaning staff, not a complaint, just making you aware!! and the key cards are a security concern regards where they may end up after you return them to front desk, they have personal info. on them and I think the guests should be advised to retain these and destroy them as necessary.
The last night we stayed there the people in the room above were extremely loud and running around all night as well as the room next door had a baby crying several times. It was very hard to get rest that night
The hotel would not refund my money after I spent a grueling day waiting in Sacramento then LA trying to get to NM for the holidays. I bought the hotel for the night so my family would not have to drive two hours to pick me up at 2am. When the flight was cancelled at 1:30am I called the hotel and they said to bad they would not refund me and that they were very sorry my flight was cancelled. It was a horribly long exhausting day - ending with an open room that was paid for and never slept in - I will never sleep at homewood or tell a friend to sleep there.
Very comfortable atmosphere but still luxurious. Really loved all the free food on offer as well, with the hungry kids!
Everything was great. The room was really nice and comfortable. The only problem was the side door by parking was not working and we had to walk around to the front door in the rain.
They gave our room away so we had to change hotels. This was after I had called and confirmed the reservation and advised they we would be arriving late.
Good bed, pillows, linens, convenient to airport and access to I-25 Breakfast more processed than earlier visits, walls very thin-could hear neighbor snoring and peeing
The staff was very helpful and made us feel like welcomed guests. We came in on Christmas night and they had done some research on open places to eat, with printed maps.
This guest did not leave comments about this hotel.
The staff was excellent---friendly and helpful pool was small compared to the picture on the internet
Convenient, clean, quiet,very nice for travelers to rest! Was somewhat complicated driving into property
This guest did not leave comments about this hotel.
My room was great. Roomy and comfortable. Also very clean. The beds were super comfortable as well. The lobby trash was always full. Didn't seem like it was emptied enough. Also the elevators did not have any air conditioning and although it was a short trip from the first floor to the second they were hot and muggy and smelled a bit. pool was dirty too
cleanlines Free breakfast was pretty good with lots of variety. Sausage was of the turkey variety and I didn't care for taste. Good fruit,potatoes and great waffles also and cereal for kids. So, for being free, it was good.
Brand new hotel; excellent breakfast; price was incredible Like a hotel from the future
How new it was and location. The hot tub was not hot.
The hotel was very clean and it was quiet no complaints
Tiene la calidad de un hotel de 70-80 dólares pero es más barato.
Es un hotel confortable, cercano al aeropuerto, que brinda muchas facilidades para sentirse bien, de facil reservación. Ninguna
Buen precio, buen buffet de desayuno. Bonita piscina y de fácil acceso. No suites. Un poco cutre ubicación, un edificio está mostrando su edad.
Not a lot of flash or amenities, but good for the price. We maintained privacy and even though it was a bit small, it was a good place for my pets.I enjoyed the convenience of the kitchen and the availability of laundry. Also, the staff were very friendly and accommodating. When we first arrived, the room was somewhat clean, but upon inspection we did find some gum in a few places, yes quite gross. The noise level depending on the other guests, was quite bothersome, but only on a couple of nights. It seemed as if some guests were filming sexual videos in their room and they were quite loud throughout the night.
The staff was friendly and able to provide items requested for elder parents needs. The checkin and checkout was efficient and without drama. The hot breakfast only provided boiled eggs as protein. The side items were satisfactory.
The room was extremely large and well cared for. There was a nice small kitchen fir those staying longer than a few nights. The morning breakfast was amazing, a little bit of everything, even for kids
Very convenient to ABQ Airport, with shuttle to and from, and my car stays free!
Great stay overall friendly staff great reception room was great price was good overall impression was great I'd recommend for others to stay the night law enforcement friendly is what made my stay better for mygirlfriend and I.
I liked how the room was set up and the bed was very comfortable. Cleanliness was very good. The reason I stayed here was because it was close to the airport and I could take the shuttle over. Unfortunately, they need to work on the system of which they use to secure shuttle times. I frantically woke up to try and catch an earlier flight and waited with two gentleman that had ordered a 5AM shuttle for flights at 6AM. From what I got out of the stories was that they shuttle was ordered, but no one told the driver and the front desk had to run to the sister chain and get a alternate driver, whom told us she had no idea one was ordered. When the front desk gentleman returned he had told us that the driver needed gas... not too sure I would trust this chain again until a new system is in place.