Mercure Hotel Amsterdam West

The bed was super comfortable and the restaurant made delicious food for lunch and dinner.

The service was very average, we would be standing at the bar waiting for service for coffee and staff members would walk in.. make their own coffees and walk off without acknowledgement. On the weekends when we would have liked to go to the hotel restaurant it wasn’t open for full service and only burgers. The floors were not vacuumed very regularly and the room was missing a lot of standard hotel items such as an ironing board and iron, simple things like a razor, showering cap etc. We were also extremely frustrated to learn that although our booking said “all fee inclusive” we were expected to pay additional tourist tax and service fees upon arrival.

The location is very misleading and with the GVB transport card valid for the train, tram and bus it takes an hour to get to city centre. They also have a vending machine in the hotel selling drinks but we were not allowed to take that drink into the hotel restaurant?! Overall the room was nice the food average but the location is horrible unless you have a car or can afford to uber/taxi or don’t mind travelling almost an hour to get to dam square on public transport.

I know Mercure hotels from the past. So, I liked the name. They keep the bathroom as supposed, towels as expected and extra soap, shower soap and shampoo conditioner. Fresh orange juice pressed while you're there!

The breakfast wasn't exceptional. The cleanliness of the room (dust under the bed) wasn't exceptional. The key card and parking card didn't work one day. No coffee machine nor Nespresso for a 4-star hotel...